Privacy Policy

Stiltz SoCal North / Stiltz Lifts of California
Effective Date: September 8, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

STILTZ OF SOCAL NORTH, INC., doing business as Stiltz of SoCal North (“we,” “us,” or “our”) does not sell or share customers’ mobile phone numbers, SMS opt-in information, or consent records with third parties or affiliates for their marketing or promotional purposes.

Mobile information may be disclosed only to service providers that help us deliver text messages and provide related support. All text-message opt-in data and consent records are kept confidential, except when disclosure is required by law.

1. Information We Collect

Personal Information:

Name, email address, phone number, physical address, or project location

Information about your home, accessibility needs, preferred elevator model, project timeline, and installation preferences

Payment or transaction information when you purchase a product or service

Opt-in records and timestamps for SMS, email, and other communication channels

Non-Personal Information:

IP address, browser type, operating system, and device information

Website usage patterns and analytics

Cookies, advertising pixels, and similar technologies

Campaign attribution information, including UTM parameters and click identifiers

Customer Communications:

Records of inquiries, quote requests, and service requests

Consultation and appointment details

Project history, preferences, and customer feedback

2. How We Use Your Information

We may use the information we collect to:

Provide information about Stiltz home elevators

Respond to questions and quote requests

Schedule consultations, home assessments, and appointments

Evaluate potential home-elevator projects

Prepare estimates and communicate about requested services

Send appointment reminders, customer-support messages, and project updates

Send promotional messages when you have provided the required consent

Process transactions and maintain business records

Improve our website, services, and customer experience

Measure website and advertising performance

Prevent fraud, misuse, and security incidents

Comply with legal and regulatory requirements

Maintain records of communication preferences and consent

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions:

By affirmatively opting into our SMS program, you agree to receive text messages from Stiltz SoCal North / Stiltz Lifts of California concerning your inquiry, quote request, appointments, customer support, project updates, follow-ups, and, when separately authorized, promotional offers.

Opt-In and Consent:

You will receive text messages only after providing consent

Messages may be sent using automated technology

Consent to receive marketing messages is not a condition of purchasing any product or service

We maintain records of SMS consent, including the date, time, and method of opt-in

Opt-Out Instructions:

You may cancel text messages at any time by replying STOP

You may receive one final message confirming your opt-out

You will not receive additional SMS messages unless you opt in again

Message Frequency and Content:

Message frequency varies depending on your inquiry and interactions with our business

Messages may include quote follow-ups, appointment reminders, service updates, customer support, and promotional content when authorized

Help and Support:

Reply HELP for assistance

You may also contact us at [email protected] or +1 323-839-4805

Carrier Information:

Message and data rates may apply

Wireless carriers are not responsible for delayed or undelivered messages

Message delivery is subject to network and carrier availability

SMS Data Protection Statement:

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes

Information may be provided to vendors that support SMS delivery and customer service

All other information-sharing categories exclude SMS opt-in data and consent, except when disclosure is required by law

4. Information Sharing and Disclosure

We do not sell or rent personal information.

We may disclose relevant information to:

Service Providers:

Website hosting and CRM providers

Appointment-scheduling platforms

Email and SMS delivery providers

Analytics and advertising providers

Payment processors

IT, security, and customer-support vendors

Contractors assisting with consultations, installation, maintenance, or support

These providers may use personal information only to perform services for us and as permitted by applicable law.

Manufacturers and Project Partners:

We may disclose relevant project information to manufacturers, authorized dealers, installers, contractors, inspectors, or other partners when reasonably necessary to evaluate or complete a home-elevator project.

SMS opt-in information and consent will not be disclosed to these parties for their own marketing or promotional purposes.

Legal Compliance:

We may disclose information when required by law, legal process, court order, or a valid government request

We may also disclose information to protect our rights, property, customers, employees, or the public

Business Transfers:

Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of business assets

Personal information will remain subject to applicable privacy protections

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

Secure access controls and authentication methods

Protection of sensitive data during transmission

Secure backup and recovery procedures

Employee and contractor access restrictions

Vendor security measures

Security monitoring and system updates

Data-breach response procedures

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to:

Analyze website traffic and visitor activity

Remember user preferences

Improve website functionality and performance

Measure advertising and campaign effectiveness

Identify the source of inquiries and quote requests

Prevent fraudulent or malicious activity

You can control certain cookies through your browser settings. Disabling cookies may prevent some website features from functioning correctly.

7. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have the right to:

Request access to the personal information we maintain about you

Request correction of inaccurate personal information

Request deletion of personal information, subject to legal exceptions

Request information about how your data is used or disclosed

Opt out of marketing emails by selecting the unsubscribe link

Opt out of SMS messages by replying STOP

Withdraw consent for future communications

Opt out of the sale or sharing of personal information

Exercise your privacy rights without unlawful discrimination

To submit a privacy request, contact us at [email protected] or +1 323-839-4805. We may need to verify your identity before completing a request.

8. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act and other applicable California privacy laws.

These rights may include the right to know, access, correct, or delete personal information and the right to opt out of certain sales or sharing of personal information.

We do not sell personal information for money. However, certain advertising or analytics activities may be considered “sharing” under California law.

Where applicable, California residents may submit a request by contacting [email protected] or +1 323-839-4805.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to inquiries and provide requested services

Maintain project, warranty, accounting, and transaction records

Document communication preferences and consent

Meet legal and regulatory requirements

Resolve disputes and enforce agreements

Prevent fraud and security incidents

Retention periods may vary depending on the information and our relationship with you.

10. Third-Party Links

Our website may contain links to third-party websites or services. We do not control and are not responsible for their content, security, or privacy practices.

We encourage you to review the privacy policies of third-party websites before providing personal information.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will be posted on our website with the revised effective date. When required by law, we will provide additional notice of material changes.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

STILTZ OF SOCAL NORTH, INC.
Doing business as Stiltz of SoCal North

Address: 2393 Teller Road, Newbury Park, CA 91320
Phone: +1 323-839-4805.
Email: [email protected]
Website: https://stiltzliftsofcalifornia.com

By using our website and submitting your information, you acknowledge that you have reviewed this Privacy Policy.